Frequently asked questions
How long does delivery take?
Orders within Nairobi are typically delivered same-day or next-day. Other major towns receive deliveries within 48 hours via our courier partners.
How much is delivery?
Delivery within Nairobi starts from KES 200. Upcountry delivery is quoted at checkout based on your location. Watch for free-delivery promotions on larger orders.
What payment methods do you accept?
We accept M-Pesa (Lipa na M-Pesa Pay Bill) and cash on delivery in selected areas. Confirm your order on WhatsApp, pay via M-Pesa, then share the confirmation SMS.
Can I return a product?
Yes — return an unused item in its original packaging within 7 days of delivery for an exchange or refund. Faulty items are covered by warranty.
Are your products genuine?
Every product is 100% authentic and quality-checked before it ships. We never sell counterfeits.
Do products come with a warranty?
Most gadgets carry a 3-12 month manufacturer or shop warranty. Details are confirmed with your order.
Shipping & delivery
We deliver nationwide through trusted courier partners. Nairobi orders arrive same-day or next-day; other regions within 48 hours. Delivery fees depend on location and are confirmed before payment.
Returns & warranty
Unused items in original packaging can be returned within 7 days for exchange or refund. Faulty items are covered by a 3-12 month warranty depending on the product.
Privacy
We only collect the details needed to process and deliver your order. We never sell your data. Contact us any time to update or delete your information.